Client Background
This client is a national leader in mental health and addiction services with over 4,500 employees and more than 130 years of experience. They run one of Canada’s largest facilities dedicated to mental health and addiction treatment.
Integrating MS Teams and Contact Center Solutions
The client needed a platform to selectively deploy MS Teams while maintaining advanced contact center functionality, including payroll integration, staffing tools, and real-time AI assistance.
Seamless Transition with High ROI
Stratus ip implemented a system for 1,100 phone users and 210 contact center agents, overcoming vendor loyalty by showcasing our project management and customer success team. Engaging the C-Suite early, we presented a 138% ROI to the CEO, making our solution the clear choice.
Enhanced Efficiency and Robust Communication
The client achieved seamless MS Teams integration, improved contact center operations, and a significant return on investment, positioning them for future growth and improved service delivery.
- Vertical: Hospitals and Physicians Clinics
- Problem: The client needed to deploy MS Teams integration selectively while maintaining their contact center’s advanced functionality and integrations, including payroll and staffing tools.
- Solution: Stratus ip deployed a system supporting 1,100 phone users and 210 contact center agents, leveraging strong project management and customer success to highlight our technical and financial benefits.
- Results: The client achieved a 138% ROI with seamless integration across communication platforms, improved user experience, and comprehensive support for their growing healthcare network.